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You are here: Home     Warranty and Conditions

Warranty and Conditions

All AMG Attendance system hardware products are covered by a 1 year warranty (parts & labor). Warranties are valid against factory defect in materials and workmanship.  

Warranty Period by product


Products Period Coverage
HandPunch Biometric System 1 Year Parts & Labor
Biometric Fingerprint System 1 Year Parts & Labor
Facial Recognition System 1 Year Parts & Labor
Proximity Badge Reader System 1 Year Parts & Labor
AMG Attendance System Software 1 Year Software Update


Availability and Service Conditions

  • All repairs covered by warranty will be performed within 24 hours during business days after we've received the products(s).
  • Customer is responsible for shipping charges, express shipments are available.
  • Any damage caused by accidental or intentional physical damage, liquid spillage, insect infestation, mis-use, abuse, or altered serial number, is not covered by warranty.
  • Broken seal and damage from non-authorized repair person are not covered by warranty.
  • This plan does not cover “no problem found” diagnosis, a service fee of $ 30.00 will be applied if no problem is found upon inspection.
  • Supplies, such as badges or accessories, are not covered by warranty.


Contact Us :
1 (800) 960-3735
For questions about the system, please email 

AMG Technical support are available on Monday through
Friday from 8:00 a.m. to 4:30 p.m. Pacific Standard Time,
except on holidays.